Reclaiming 10 Hours a Week Through Intelligent Automation
INDUSTRY: Heathcare
"Retriever has made the whole process absolutely seamless. The API integration is amazing; it allowed us to connect our EHR directly to their platform, making it a breeze to get tablets to our patients and laptops back from former employees."
— Josh Gachnang, Flourish Health
What Challenges Did Flourish Health Face Managing IT Hardware for a Remote Workforce?
In the high-stakes environment of healthcare technology, operational efficiency is directly tied to patient outcomes. For Flourish Health, however, hardware logistics had become a significant internal bottleneck.
Prior to partnering with Retriever, the company’s offboarding process was decentralized and manual. When an employee departed, their laptop was shipped directly to the CTO’s home to be manually wiped and redeployed. This was not only an inefficient use of executive time but also a scalable security risk.
The challenges extended to patient care as well. Flourish Health distributes tablets to its patient population—a logistical undertaking that was previously managed through a fragmented system of emails and Google Sheets. Communication with their former provider was inconsistent, leading to administrative "noise" and potential delays in getting technology into the hands of patients who needed it.
How Did Retriever Simplify IT Hardware Management for Flourish Health?
Flourish Health turned to Retriever to transform their hardware lifecycle from a manual burden into a seamless workflow.
By implementing Retriever’s retrieval services, the burden of offboarding was shifted away from the CTO. Now, the HR team initiates the process with a few clicks, ensuring employee laptops are professionally recovered, wiped, and managed without executive intervention.
To solve the patient tablet dilemma, Flourish Health leveraged Retriever’s robust API. By integrating Retriever directly with their Electronic Health Record (EHR) system, they automated the distribution of patient devices. This integration eliminated the need for manual data entry and "messy" spreadsheets, allowing the team to order and deploy patient tablets directly from the platform they use every day.
What Results Did Flourish Health Achieve With Retriever?
The transition to Retriever has yielded immediate, measurable improvements in both operational velocity and team morale. By automating the hardware recovery and distribution loops, Flourish Health has achieved:
Significant Time Savings: The team estimates they have reclaimed at least 10 hours per week previously spent on logistics and administrative follow-up.
Executive Decompression: Asset management has moved from the CTO’s living room to a professional, automated pipeline.
Operational Clarity: The reliance on Google Sheets and internal emails has been replaced by a single, integrated source of truth.
Frequently Asked Questions About Remote IT Hardware Management
How does Retriever help with remote employee offboarding?
Retriever helps IT and HR teams manage the hardware portion of remote employee offboarding by coordinating the recovery of company-owned devices. For Flourish Health, HR can initiate the retrieval process with a few clicks, while Retriever handles the recovery, wiping, and management of returned laptops.
What happens to a laptop when a remote employee is offboarded?
When a remote employee leaves, the company needs a process for recovering the assigned laptop and determining what happens to it next. With Retriever, returned laptops can be recovered, securely wiped, and managed for their next stage rather than requiring internal teams to coordinate the process manually.
How did Retriever reduce manual work for Flourish Health?
Before Retriever, returned laptops were shipped to Flourish Health’s CTO’s home, where they were manually wiped and prepared for redeployment. With Retriever managing hardware logistics, Flourish Health eliminated much of that manual work and reclaimed approximately 10 hours per week.
How does Retriever help protect company data during laptop recovery?
Retriever provides secure device recovery and data destruction as part of the IT asset lifecycle. This helps companies maintain control over returned equipment and securely process company data before devices are redeployed or otherwise dispositioned.
Can Retriever support hardware management beyond employee offboarding?
Yes. Flourish Health also uses Retriever to support its patient tablet program. Through an API integration with its electronic health record system, Flourish Health can automate tablet distribution to patients without requiring its internal team to manually coordinate each shipment.
Why is centralized hardware management useful for remote healthcare teams?
Centralized hardware management can reduce the amount of time internal teams spend coordinating device shipping, recovery, wiping, and redeployment. For Flourish Health, moving these logistics away from its CTO and internal team freed up time while providing a more scalable process for managing equipment across a distributed organization.
