Privacy Notice

Lever Technology, LLC d/b/a HelloRetriever.com (“We”, “Us” or “Our”) provides access to Our website at https://helloretriever.com (the “Site”) and provides device retrieval services for Our customers (“Companies”) to arrange for the return of laptops or other electronic devices (collectively, “Devices”) from its workforce of employees or contractors (collectively, the Site and Our Device return services are referred to as the “Services”).

To provide Our Services, We collect and process certain personal information. This Privacy Notice (“Privacy Notice”) is intended to help you better understand how We process your personal information, and governs how We collect, store, process and disclose your personal information.

By accessing or using the Site and/or Our Services, or submitting information to the Services, you acknowledge and agree that you have read, understand, and agree to the terms of this Privacy Notice, and agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Notice.

Personal information means any information about an individual from which that person may be identified. For example, it may include your name, mailing address, email address, or payment information, and in some jurisdictions your IP address.

What Personal Information We Collect

Information Collected Directly

We collect the following information from Companies to enable Us to provide the Services to them:

• When a Company registers for an account to use the Services, We collect the email address, and may collect the first and last name and password for the personnel that will access and use the services on behalf of the Company

• We collect certain address and shipping and billing information for the Company

• We may ask for credit card information for the Company

• We may also ask the personnel of a Company for their country of residence and/or the Company’s country of operation, so We can comply with applicable laws and regulations

When a Company places an order for a Device return, We collect the following information to enable Us to process and fulfill the order:

• The name, address, and (optionally) email address of the individual with the Device to be returned

• The name, address, and contact email for the employee, team, or office of the Company where the Device is to be returned

• Company billing information

Note that it is Our policy to never take possession of the Device, nor to get access to the information stored on the Device.

Children’s Privacy

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to Us, and seek the guidance of a parent or guardian.

Aggregated Data

We also process de-identifiable “Aggregated Data”, such as statistical or demographic data. Aggregated Data may be derived from personal information, but is not considered personal information under the law if it does not directly or indirectly reveal your identity. If We combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, We treat the combined data as personal information, which will be processed in accordance with this Privacy Notice.

Information Use and Disclosure

Information Collected Directly

We use the personal information described above for billing purposes, to fulfill a Company’s orders, and to otherwise provide Our Services, as well as to communicate with the personnel at a Company about orders and the Services.

If you are an individual returning a Device, We use your limited personal information described above to send you a return kit to return the Device, to communicate with you about the status of a Device return and any issues with the process, and to communicate the status of the return to the applicable Company.

We may internally use your personal information to improve the Site’s content and layout, for Our own marketing efforts (including marketing Our services and products to you), and to determine general marketplace information about visitors to this Site and users of the Services.

We may send you a confirmation email when you register with Us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if We must temporarily suspend Our service for maintenance). Also, you may submit your email address for reasons such as to sign up for email updates and announcements. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because We have to communicate with you about orders you place, you cannot opt out of receiving emails related to placed orders.

Information Collected Indirectly

Cookies and Similar Technologies

We or Our authorized third parties collect certain information by automated means using cookies, web beacons, and server logs for analytics purposes. We track the use of the Services, but do not track users across third-party websites. When you visit or access the Services, We may by means of cookies, beacons, tags, scripts, and/or similar technologies automatically collect technical information about the devices and software you use to access the Services, such as the type of internet browser or mobile device you use, the website or source that linked or referred you to the Services, your IP address, the operating system of your computer or mobile device, and other similar technical information. Typically, all technical, analytics, and usage information is gathered by Us in anonymous form and does not identify you personally.

We may use Google Analytics to collect and process certain analytics data. Google provides some additional privacy options described at https://policies.google.com/technologies/partner-sites with respect to Google Analytics cookies. To opt out from Google Analytics, you can download a browser add-on from https://tools.google.com/dlpage/gaoptout.

We do not sell, rent, trade, or license your personal information to any third parties for their own use. Except as otherwise set forth below, We do not disclose your personal information to any third party.

We may disclose information to third parties that perform specific functions on Our behalf with respect to the operation of the Services.  However, We will only disclose the information that is necessary for them to perform their service, and only for use only to provide that service to Us.

We must transmit a Company’s credit card number and other billing information to financial services corporations such as credit card processors and issuers as is required to process orders. We use industry-standard security measures, including data encryption, when transmitting your credit card information to others. We do not store your full credit card number and, when it is entered on the Site, We do not have access to the full credit card number.

We may disclose personal information in response to requests from law enforcement officials conducting investigations subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect Our legal rights, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud, or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

It is possible that We might acquire, merge with, or be acquired by another company, or that We might dispose of some or all of Our assets. If that happens, your personal information may be disclosed to the successor company, but that disclosure will be subject to the Privacy Notice then in effect.

Third-Party Links

On the Site, We may provide, for informational purposes only, links to other websites or resources with which We do not have a contractual relationship and over which We do not have control (“External Websites”). Such links are not paid advertisements, nor do they constitute an endorsement by Us of those External Websites, and are provided to you only as a convenience. If you open links to External Websites, the operators of the External Websites may collect your personal information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.

Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect personal information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We provide information about Our security practices at https://helloretriever.com/security.

Opt Out/Corrections

Upon your request, We will (a) correct or update your personal information; (b) stop sending any promotional emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Us at help@helloretriever.com.

Please do not email your credit card number or other sensitive information.

Offline Collection Use and Disclosure

We also may collect information that you provide to Us offline. We will treat any personal information collected offline in a manner that is consistent with this Privacy Notice.

International Transfers

We are based in the United States. The personal information that We collect is sent to and stored on secure servers located in the United States. Such storage is necessary in order to process the information. If you are outside of the United States, you understand that the personal data that We collect from you likely will be transferred to and processed in the United States. The data protection laws of the United States or other countries may not be as comprehensive or equivalent to those in your country of residence.

Updates to this Privacy Notice

If We change or update this Privacy Notice, We will post changes and updates on the Site so that you will always be aware of what personal information We collect, use, and disclose. We encourage you to review this Privacy Notice from time to time so you will know if the Privacy Notice has been changed or updated. If you have any questions about this Privacy Notice, please contact Us at help@helloretriever.com.