M Booth increases its device return rate to 100% and saves valuable IT and HR hours with Retriever.

INDUSTRY: Marketing

Since 1983, M Booth has created award-winning campaigns that celebrate the unique voice of its clients. The Information Technology department at M Booth plays a crucial role in facilitating that work, not only maintaining the infrastructure and systems necessary to support the agency’s operations but also identifying new opportunities for technology to improve efficiency and performance across the organization.

In the past, IT spent time that could have gone towards this strategic work on a manual step in the employee off-boarding process: retrieving company devices from former employees. “Before using Retriever, we had to manually create and ship return labels, and physically transport boxes to and from a FedEx location—assuming they even had laptop boxes available when we needed them. It was arduous”, says Jeremy Morel, an IT analyst at M Booth.

The previous process was not only resource-intensive and time-consuming but also slow and inconsistently effective. “We got back 90% of devices, but we had to have multiple back-and-forth conversations between Human Resources and former employees and send several reminders to achieve that return rate. Sometimes, months would pass before we got a device back, which made it hard to track deliveries since the FedEx tracking history only went so far back”, recalls Morel.

Committed to finding a better way of handling the process, the IT team started looking for a solution. Within days of discovering Retriever, the M Booth implemented it. The benefits were immediate and significant. Devices started coming back faster and in better condition, with the team spending minutes, not hours, on each return. Retriever replaced the previous process from start to finish and successfully got back every requested device.

Automating the device returns process has proven more effective, convenient, and secure for the M Booth team. “When it comes to shipping and returning company-owned devices, security is paramount. Retriever has done a phenomenal job on that front, offering insurance options, accurate tracking, and secure packaging to ensure our devices return to us in one piece—literally”, says Morel.

By choosing Retriever to automate the device returns process, M Booth has achieved a 100% device return rate, improved security, and won back valuable IT and HR hours. “Former employees, along with HR, appreciate the convenience of the new system, and we’ve saved significant amounts of time. It’s a win-win for everyone involved.”