Prepaid laptop return kit (Canada)
Use case: for when the laptop is being picked up OR delivered to an address in Canada. This also supports retrieving a laptop from an employee in the US or Canada and returning it to the other country.
What fits in the box: a laptop (up to 16”) and a charger (or other charger-sized accessories)
What’s included:
A padded laptop box shipped to your employee, a prepaid self-stick return label (no printer required!), easy packing / shipping instructions, and tape
Email communications with your employee, including reminders if they delay returning their laptop
Tracking updates sent to your company email address
Responsive support for you and your employee throughout the process
Where we ship: we support all Canadian providences (excluding PO boxes and the Canadian provinces of Yukon, Northwest Territories, and Nunavut). Transit time is typically 4-6 days each way.
Use case: for when the laptop is being picked up OR delivered to an address in Canada. This also supports retrieving a laptop from an employee in the US or Canada and returning it to the other country.
What fits in the box: a laptop (up to 16”) and a charger (or other charger-sized accessories)
What’s included:
A padded laptop box shipped to your employee, a prepaid self-stick return label (no printer required!), easy packing / shipping instructions, and tape
Email communications with your employee, including reminders if they delay returning their laptop
Tracking updates sent to your company email address
Responsive support for you and your employee throughout the process
Where we ship: we support all Canadian providences (excluding PO boxes and the Canadian provinces of Yukon, Northwest Territories, and Nunavut). Transit time is typically 4-6 days each way.
Use case: for when the laptop is being picked up OR delivered to an address in Canada. This also supports retrieving a laptop from an employee in the US or Canada and returning it to the other country.
What fits in the box: a laptop (up to 16”) and a charger (or other charger-sized accessories)
What’s included:
A padded laptop box shipped to your employee, a prepaid self-stick return label (no printer required!), easy packing / shipping instructions, and tape
Email communications with your employee, including reminders if they delay returning their laptop
Tracking updates sent to your company email address
Responsive support for you and your employee throughout the process
Where we ship: we support all Canadian providences (excluding PO boxes and the Canadian provinces of Yukon, Northwest Territories, and Nunavut). Transit time is typically 4-6 days each way.
*A few notes about insurance:
We offer insurance through EasyPost for carrier loss, theft, and damage** of laptop return shipments to give you peace of mind. Please also note:
By selecting an insurance option, you agree to the EasyPost Shipping Insurance Conditions. You will file any claims directly with EasyPost. In the event that you need to file a claim, please email help@helloretriever.com for instructions and/or assistance with supporting documentation.
Signature confirmation upon delivery is required for all insured packages.
**For damage claims, EasyPost requires a photo of the device prior to shipping. If you would like to be covered in the event the device is damaged in transit, please make sure to have your employee take a photo of the device and send it to you before they ship it. Note that our box is extremely sturdy and well-padded, and our packing / shipping instructions are designed to help your employee pack their device securely. Claims for carrier loss or theft do not require a photo of the device prior to shipping.