Laptop Return Service

We aim to make the laptop return experience seamless for you and your employee. To that end, our laptop return service includes:

• A laptop return kit: a padded laptop box shipped to your employee, a prepaid self-stick return label (no printer required!), easy packing / shipping instructions, and tape

• Email communications with your employee, including reminders if they delay returning their device

• Tracking updates sent to your company email address

• Responsive support for you and your employee throughout the process

If you sign up for Retriever Enterprise, you will also get access to a dashboard to track the status of your laptop returns in one place.

Yes! Simply follow these steps

1) At checkout, click on the Retriever logo in the header to return to the home page.

2) Add another laptop return to your order.

3) Repeat this process until all desired returns are in your cart.

4) Proceed to checkout to complete your order.

Our padded laptop box fits most laptops up to 16”, a cell phone, and a charger (or other charger-sized accessories) in the accessories tray.

• Minimum supported device dimensions: 11” x 7” x 0.5”

• Maximum supported device dimensions: 15.125” x 10.25” x 1”

• Accessories tray dimensions: 15.75” x 3.5” x 1.5” (note that the accessories tray is not padded)

If you would like your employee to return the cell phone* and/or charger, please request it when placing your order and we will include a reminder in the packing / shipping instructions that are sent in the laptop box.

*Additional fee of $9

We aim to make the monitor return experience seamless for you and your employee. To that end, our monitor return service includes:

• A monitor return kit: a padded monitor box with protective foam sleeve shipped to your employee, a prepaid self-stick return label (no printer required!), easy packing / shipping instructions, and tape

• Email communications with your employee, including reminders if they delay returning their device

• Tracking updates sent to your company email address

• Responsive support for you and your employee throughout the process

Our monitor return box fits most 23-27” monitors with the stand and cables. The monitor stand must separate into two parts (an arm and a base) in order to fit into our box.

Note that the following devices do not fit in our box: iMacs, Apple monitors, LG UltraFine displays, and all-in-one PCs.

We currently support laptop (including cell phone) and monitor returns.

Our laptop box accommodates a laptop up to 16", as well as a cellphone and charger (or other charger-sized devices) in the accessories tray. The dimensions of the accessories tray are 15.75" x 3.5" x 1.5", so your employee may be able to use it to return other small devices. Note that the accessories tray is not padded.

Our monitor return box is designed to accommodate a 23-27" monitor (along with the stand and cables). To ensure adequate protection in transit, we do not recommend using the monitor box to return devices other than a monitor.

Yes! Our prices are flat-rate and include shipping in both directions (shipping the empty box to your employee and return shipping back to your company address).

Retriever provides deployment and retrieval services worldwide, with only a few exceptions. Shipments to or from the United States, Canada, and the UK may be processed self-service, either through this website (US and Canada) or via our Enterprise platform (US, Canada, and the UK)

Retrievals to or from any other country may be requested using our International Retrieval Form.

Our device return service is thoughtfully designed to help your employee return their laptop or monitor quickly and safely. We email your employee reminders throughout the process, and we provide easy packing / shipping instructions to take the guesswork out of the return process. We are proud to have an extremely high success rate.

We provide our full service any time you place a laptop or monitor return order, including all of the following:

• Shipping a padded device return box with a prepaid return shipping label, packing / shipping instructions, and tape to your employee;

• Sending email communications and reminders to your employee;

• Sending tracking updates to your company email address; and

• Offering responsive email support as needed.

Since we provide our full service when we fulfill your order, we are unable to issue refunds in the event that your employee doesn't return their device.

Yes! We offer a complete white-glove service for storage, provisioning and deployment. Read more about this service here.

Yes! You can create an account and store a credit card during checkout, and you can manage your account here.

Sustainability is one of our top priorities, and our boxes are 100% recyclable. You can recycle the cardboard box with the rest of your paper recycling, and the polypropylene padding insert can be easily removed and recycled, as well.

Yes! Retriever offers secure data destruction and laptop disposal services. Click Here to learn more!

Yes! Requests for the pick-up of monitors can easily be scheduled here.

In an effort to reduce the risk of porch theft (which is a common issue in many locations), our laptop returns do not include a home pickup.

** Special accommodations may be made for individuals with disabilities.